Tirlán Support
Training and support
Tirlán has created a range of guides to help our suppliers transact efficiently and effectively with us through the Ariba platform. Can't find the answer you're looking for? We have dedicated teams to support your Ariba queries. Check out our Support Contacts below should you need to get in touch with us.
If you need to make contact directly with Tirlán, please find attached our Invoice Support Contacts below
This guide takes you through Ariba registration process which is needed before you can submit your first Ariba invoice.
Can't locate a PO? Use this guide to help retrieve a PO that has been sent to you via Ariba.
This guide is relevant if you need to complete order confirmations against Ariba POs.
This guide is relevant if you need to submit an Advanced Ship Notification against a Tirlán Purchase Order (PO) sent to you through Ariba.
If you received a Tirlán PO via Ariba that begins with the numbers 459 or 49, this guide will help you submit invoices against these POs.
If you received a Tirlán PO via Ariba that begins with the numbers 479, use this guide to help you submit an invoice.
This guide is relevant if you need to locate or check the status of your order or invoice in the Ariba portal.
Need to submit a credit note or cancel a previously submitted invoice? Use this guide to help you.
Where a credit note cannot be issued against an existing PO, Tirlán will issue a Request for Credit. Use this guide to help you complete this request.
This guide is relevant if you need to change the email address that Tirlán's Ariba POs are sent to.
Some Tirlán POs cannot be invoiced against until the goods have been receipted on our system. Use this guide to submit invoices against these types of POs.
If you have been invited to participate in a Tirlán sourcing event (RFI,RFP) use this guide to help you submit a response.
See a list of common questions and answers in relation to Ariba orders and invoicing.
This guide is relevant if you need to submit a credit note against an invoice matched to a Framework PO (479xxxxxxx)
This guide is relevant if you need to locate or check the payment due date on your invoice in the Ariba portal.